Can I make a change to my order after placing it?
We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via
support@nanosingaporeshop.com. We’ll do our best to assist you.
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My order has been shipped. Can I change or cancel my order?
Unfortunately, we’re unable to cancel your order once it ships.
My delivery address is an access-required property, do I need to make any special arrangements? (Condominium, Office Buildings, etc.)
If your home or office requires special permission to access, please inform your building management beforehand to make the necessary arrangements for our delivery personnel to enter and deliver your order. If you’re unsure of your building ...
What is the status of my order?
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. Track your order by entering your number here: https://nanosingaporeshop.com/pages/trackingorder If your order has not been received ...
How will my order be delivered?
We'll send your order directly to your home using a local courier service. It might take up to 48 hours before the tracking code is activated and you can start tracking your order. If you bought something from TikTok, Shopee, Lazada, or Guardian, ...
What do I do if I face an issue with my order?
In the unlikely event that you encounter any damage or defects, please drop us an email at support@nanosingaporeshop.com with photos of the affected area and your order number. Our customer support specialists will do their best to assist you. Please ...