What do I do if I face an issue with my order?

What do I do if I face an issue with my order?

In the unlikely event that you encounter any damage or defects, please drop us an email at support@nanosingaporeshop.com  with photos of the affected area and your order number. Our customer support specialists will do their best to assist you.

Please check your spam folder and whitelist support@nanosingaporeshop.com. If you do not receive a reply within 1-2 working days, your email may have been caught by our spam filter. In that case, please WhatsApp us at +65 31298640

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      Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. Track your order by entering your number here: https://nanosingaporeshop.com/pages/trackingorder If your order has not been received ...

    • My order has been shipped. Can I change or cancel my order?

      Unfortunately, we’re unable to cancel your order once it ships.

    • How will my order be delivered?

      We'll send your order directly to your home using a local courier service. It might take up to 48 hours before the tracking code is activated and you can start tracking your order. If you bought something from TikTok, Shopee, Lazada, or Guardian, ...

    • Can I make a change to my order after placing it?

      We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team ...

    • How does Nano Singapore's subscription plan works?

      1. What is subscription? When you choose to subscribe to an item, you would be automatically placing an order every 30 days. The subscribed item(s) will be automatically send to you and you would also enjoy a Lowest Price Guarantee. 2. If I ...